Privacy Policy

1. Introduction

Glass City HVAC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and physical address when you contact us or request services.
• Service Information: Details about your HVAC system, service requests, and appointment history.
• Technical Information: IP address, browser type, device information, and website usage data collected through cookies and similar technologies.
• Communication Records: Emails, phone calls, and messages you send to us.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our HVAC services
• Schedule appointments and communicate service updates
• Process payments and maintain service records
• Respond to your inquiries and customer service requests
• Send promotional materials and service reminders (with your consent)
• Comply with legal obligations and resolve disputes
• Analyze website usage to improve user experience

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist with business operations (e.g., payment processing, scheduling software)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety, or that of our customers or others

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing of your information
• Opt-out of marketing communications
• Request a copy of your information in a portable format

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: